New Delhi, Nov 10 The Indian Railway Catering and Tourism Corporation clarified on Tuesday that its online reservation portal was operational, dismissing media reports claiming that it was down during morning hours and caused inconvenience to the users.
“There is some media news about the IRCTC railway ticket booking website not operational to the users this morning, i.e., 10/11/2026,” the IRCTC posted on its website.
“It is to clarify that the online reservation portal remained up and operational during these periods; however, the performance in terms of availability to users was seemingly delayed due to the high concurrent logins on the portal,” it said.
According to the IRCTC, during festive seasons, holidays and peak booking periods, particularly during Diwali and Chhath Puja, the demand for railway tickets increases manifold as millions of passengers simultaneously attempt to log in to book tickets, resulting in exceptionally high traffic on the online reservation platform.
Due to this exceptionally high volume of concurrent login attempts on the website and mobile applications, some users may have encountered delayed login, etc., it said.
“The issues were temporary and e-ticketing service through all the channels is normal now,” it said.
The IRCTC continuously undertakes technological upgrades, infrastructure enhancements and process simplification to provide a secure, efficient and seamless ticket booking experience to millions of passengers, it added.
(PTI News)
